Visitor Services Coordinator

Fort Pierce Utilities Authority•Fort Pierce, FL

23h

About The Position

The Visitor Services Coordinator ensures smooth Front of House operations and delivers exceptional visitor experiences at the Manatee Center. This full-time, highly public-facing role oversees volunteers and guest services while reinforcing consistent messaging and professional standards. The Coordinator sets the tone for guest and volunteer engagement and is expected to demonstrate emotional resilience, positivity, dependability, ownership, and a mission-focused attitude. The role directly affects the Center’s day-to-day success and includes secondary functions the employee will also be required to perform.

Requirements

Bachelor’s degree from an accredited college or university in hospitality, business, nonprofit management, communications, education, environmental science, or a closely related field; a comparable combination of education and relevant experience may be considered.
At least three years of experience in customer service, visitor services, volunteer coordination, or other public-facing roles.
General proficiency in Microsoft Office applications.
Valid State of Florida Driver’s License.
Strong interpersonal and communication skills with a public-focused mindset.
Sound judgment and the ability to support decisions and outcomes.
Ability to learn environmental topics related to the Indian River Lagoon.
Ability to distinguish urgent tasks from less time-sensitive tasks, prioritize effectively, and remain composed under pressure.
Ability to incorporate and employ initiative, creativity, collaboration, pride, and accountability on a continuous basis.
Ability to collaborate in support of the Manatee Center’s mission and culture.

Nice To Haves

Experience supporting educational programming or managing guest or volunteer experiences.

Responsibilities

Oversee daily Front-of-House operations to ensure a welcoming, informative, and safe experience for guests.
Serve as the lead staff member on duty and provide visitor services directly when needed.
Respond to guest and volunteer concerns as the initial point of contact, resolving most issues independently and maintaining a positive, professional tone.
Ensure value-added programming and seasonal activities are offered regularly to enhance visitor experiences and reflect the Center’s mission.
Prepare volunteer schedules and ensure adequate daily coverage.
Onboard, train, and coach volunteers, reinforcing expectations for interpretive and customer service standards.
Serve as a backup docent when needed, delivering onsite education programs and supporting alignment among education staff, volunteers, and exhibit messaging.
Complete daily reports, end-of-day reconciliation, and bank deposits, and communicate discrepancies to the Center Manager and Finance team.
Ensure the cleanliness and functionality of the exhibit hall, gift shop, and surrounding areas.
Participate in annual gift shop inventory and contribute to merchandising improvements.
Actively participate in staff and volunteer meetings.