Visitor Services Attendant, Butterfly House

Missouri Botanical Garden • Chesterfield, MO

2d • Onsite

About The Position

This position works 24 hours per week and requires the ability to work evenings and weekends. The Visitor Services Attendant welcomes, admits, and directs guests, ensuring a positive visitor experience at the Butterfly House. They sell admission tickets, handle cash and credit card transactions accurately and professionally, and provide information to visitors regarding Garden sites, attractions, special events, and classes in person and over the phone. This role also provides first-level resolution to customer issues and promotes the mission of the Missouri Botanical Garden.

Requirements

• Minimum of (2) years’ prior visitor/customer service experience preferred, assisting the public cooperatively and courteously.
• Minimum of (2) years experience working in retail or related work environment preferred; cash handling and completing credit card transactions experience required.
• Ability to provide guest service within a fast-paced mission-based public attraction; strong focus on execution and sense of urgency required.
• Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to the general public, in a safe and friendly manner.
• Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.
• Demonstrates the highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures, and systems.
• Must be punctual, reliable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.
• Scheduling flexibility that allows working most weekends, evenings, and holidays is required.
• Exceptional organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
• Adherence to all health and safety guidelines.
• Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word).
• Ability to communicate effectively in English (verbal and written).
• Ability to perform addition, subtraction, multiplication, and division; calculate percentages and decimals.
• Must understand U.S. currency and be able to make change.
• Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
• Ability to lift 30-50 pounds.
• Requires standing, walking, bending, stooping, and reaching for extended periods-- 75% or more of the workday is standing on feet.
• May be required to perform tasks at varying heights (i.e., stepstools, climb ladders, etc.).
• Ability to effectively utilize computer keyboard (typing) and cash register.
• Requires extensive speaking and interaction with people.
• Ability and willingness to work in varying temperatures and all weather conditions.
• Comfortable working in immediate proximity to the general public, in a safe and friendly manner, answering general questions regarding the Garden’s operations, events, facilities, etc.
• May require working indoors and outdoors throughout the day in all seasons - Ability to work outdoors (or in the Tropical Conservatory)in temperatures over 100°F as well as temperatures below 0°F, in the rain, snow, and other inclement weather conditions as needed to assist large visitor crowds.
• Ability to work in a fast-paced, team-oriented environment.
• Must wear Garden-provided uniform shirts and jackets and adhere to all dress codes, including close-toed shoes.
• Comfortable working around invertebrates (including insects, arachnids, and arthropods).

Nice To Haves

• Prior experience working with Tessitura or a similar ticketing system is a plus.
• Point of Sale (POS) experience preferred.

Responsibilities

• Ensures a positive visitor experience by welcoming, admitting, and directing guests in a friendly and professional manner.
• Provides information in person or by answering the telephone, offering accurate information and exceptional customer service.
• Applies comprehensive and accurate knowledge of Butterfly House and overall Garden organizational procedures and guidelines.
• Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries.
• Coordinates and communicates relevant information to other staff on daily events, group visits, and special requests in an organized manner.
• Promotes and processes sales for cafe, butterfly releases, and seed packets at the admissions desk.
• Supports restocking of the “grab and go” cafe.
• Supports coverage at the Conservatory Entrance/Exit by ensuring guests have a wonderful experience while upholding USDA Quarantine guidelines.
• Authorizes and performs ticket refunds and exchanges.
• Supports visitor services needs at other Garden sites (Missouri Botanical Garden or Shaw Nature Reserve), upon request.
• Responds to visitor inquiries via email and phone as assigned.
• Utilizes available resources to obtain current information related to Garden and member activities/events.
• Investigates and troubleshoots online, onsite, and telephone ticketing issues, working with VS Manager, Tessitura Superusers, or I.T. to provide feedback or note issues with ticketing hardware or software.
• Issues, voids, or transfers balances to MBG gift cards.
• Maintains team resources including supplies and equipment.
• Maintains a neat and clean Visitor Services’ work area at all times.
• Ensures a safe and secure work environment in compliance with Garden standards.
• Responds effectively to unanticipated situations and identifies opportunities to improve operation and service.
• Meets expected attendance guidelines.
• Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect.
• Assists with mentoring new hires and demonstrating proper job duties.
• Performs other duties as assigned.
• Follows established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.

Benefits

• All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date.
• The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines.
• When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED