Visitor Services Associate

National Urban League•, NY

3d•$25 - $30•Onsite

About The Position

Under the National Urban League (NUL), the Urban Civil Rights Museum in Harlem seeks an enthusiastic, welcoming, professional, and mission-driven part-time Visitor Services Associate to serve as the first point of contact for all museum guests. Visitor Services Associates help create an engaging, respectful, and memorable visitor journey while supporting admissions, guest engagement, ticketing operations, crowd flow, and museum hospitality. This role is ideal for candidates passionate about civil rights history, social justice, public engagement, and cultural institutions. Successful candidates will demonstrate professionalism, warmth, flexibility, and a commitment to delivering exceptional service to diverse audiences from around the world. The Urban Civil Rights Museum in Harlem welcomes applicants who reflect the diversity of the communities we serve.

Requirements

Associate’s degree (required)
Minimum 3 years of leadership experience in a visitor service focused capacity required (at a museum or cultural institution preferred).
Prior museum, cultural institution, admissions, retail, hospitality, or tourism experience.
Strong interest in civil rights history, African American history, museums, public history, or cultural institutions.
Excellent communication and interpersonal skills.
Demonstrated customer service or hospitality experience.
Professional, dependable, and punctual.
Comfortable working in a fast-paced public-facing environment.
Ability to remain calm and professional under pressure.
Computer proficient and comfortable learning ticketing systems.
Must be able to multi-task, prioritize, and execute multiple tasks during a shift.
Comfortable speaking in large public settings.
Math skills for cash handling purposes are required.

Nice To Haves

bachelor’s degree (preferred)
Previous knowledge or experience using Ticketure ticketing software is preferred but not required.
Knowledge of Harlem history and/or civil rights movements.
Experience working with diverse audiences and international visitors
Bilingual applicants are strongly encouraged to apply.

Responsibilities

Welcome and engage visitors warmly and professionally upon arrival.
Provide accurate information regarding exhibitions, museum policies, memberships, tours, and public programs.
Assist guests with wayfinding throughout the museum.
Help create a safe, inclusive, and respectful environment for all visitors.
Support school groups, tour groups, members, and special event guests.
Answer visitor questions regarding the Harlem community, museum history, and exhibitions when appropriate.
Always uphold the museum’s hospitality and customer service standards.
Process admission, membership, and group transactions using Ticketure software.
Scan timed-entry tickets and assist with visitor check-in procedures.
Support membership purchases, donations, and guest inquiries.
Accurately handle cash and credit card transactions.
Assist with opening and closing procedures for admissions operations.
Maintain accountability and accuracy in all financial transactions.
Monitor visitor flow and gallery capacity.
Communicate professionally with security, education, and operations teams.
Assist during public programs, high-volume days, and special events.
Report visitor concerns, incidents, or operational issues to managers promptly.
Maintain cleanliness and organization of front-facing visitor areas.
Support emergency procedures and museum safety protocols as needed.