Visitor Services Associate

Virginia Information Technologies Agency • Williamsburg, VA

1d • Onsite

About The Position

The Visitor Services Associate provides welcoming, knowledgeable, and engaging customer service to visitors at Jamestown Settlement and the American Revolution Museum at Yorktown. Responsibilities include greeting and assisting visitors, providing directions and information about exhibits, facilities, historical sites, and daily programming, and operating the ticketing system for ticket sales and redemptions. The position promotes Foundation offerings and combination tickets, responds to visitor questions and concerns, and supports a positive and safe visitor experience. Associates work collaboratively with team members, follow established cash-handling, safety, security, and confidentiality procedures, and may assist with special programming, weekends, holidays, and other duties as assigned. We are hiring for 2 positions - One at 1,500 hours and another at 850 hours per year.

Requirements

• Excellent customer service skills
• Basic Cash Handling skills to include basic math skills of addition, subtraction, division, and multiplication.
• Basic computer skills
• Excellent oral and written communication skills

Responsibilities

• Greeting and assisting visitors
• Providing directions and information about exhibits, facilities, historical sites, and daily programming
• Operating the ticketing system for ticket sales and redemptions
• Promoting Foundation offerings and combination tickets
• Responding to visitor questions and concerns
• Supporting a positive and safe visitor experience
• Working collaboratively with team members
• Following established cash-handling, safety, security, and confidentiality procedures
• Assisting with special programming, weekends, holidays, and other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed