Visitor Services Associate (Seasonal)

Tennessee Aquarium • Chattanooga, TN

7d • Onsite

About The Position

This is a seasonal, hourly position ($16/hour) from July to September. The role requires flexibility to work holidays, weekends, and evening shifts as needed. The Visitor Services Associate connects with visitors from various backgrounds to ensure a positive customer service experience, addresses complaints, and provides service recovery. They rotate between posts in the River Journey and Ocean Journey buildings, maintaining knowledge of each area to assist and educate visitors and ensure efficient operations. This role also involves managing visitor flow, ensuring animal and visitor safety at touch tanks, communicating via two-way radio, addressing large groups with a microphone, and upholding safety protocols, including assisting during emergencies.

Requirements

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions

Responsibilities

• Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
• Addresses complaints and provides prompt service recovery in a calm and professional manner.
• Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
• Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
• Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents.
• Communicates professionally via a two-way radio.
• Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
• Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed