Visitor Reception Representative

NASA Jet Propulsion Laboratory

2d•$62,608 - $77,064•Onsite

About The Position

JPL has been a critical part of space exploration since the beginning, with an unmatched history of creating groundbreaking advances in science and technology. Designing, building, and testing new technologies requires the support and expertise of security professionals to protect the personnel, physical assets, and intellectual property that make such breakthroughs possible. In this position, you will be a member of the Protective Services Division’s Vetting & Credentialing Group (V&C) responsible for Visitor Access Management and will report to the V&C Supervisor. The Visitor Reception Representative serves as the first point of contact for visitors, guests, and patrons. This role is responsible for creating a welcoming environment, managing visitor approvals and check-in processes, and ensuring compliance with federal security protocols. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. As a member of V&C, you will work within a collaborative team environment while taking independent action, analyzing problems, and providing focused solutions to effectively communicate information to various audiences orally and through written communication. The work is diverse, challenging, and requires well-developed interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner at all times. If this environment interests you, please apply.

Requirements

Typically requires a High School diploma with a minimum of six years related experience; Associate degree with a minimum of one-year related experience.
Solid understanding of government vetting & credentialing procedures (i.e., HSPD-12, NASA Procedural Requirements) is strongly preferred.
Thorough understanding in Microsoft Office Suite and visitor management systems.
Ability to think logically.
Ability to prioritize work assignments.
Ability to learn, apply, interpret, and explain provisions of governmental rules and department procedures.
Ability to evaluate situations accurately and take effective action.
Ability to input information accurately and efficiently into various databases.
Detail-oriented and a self-starter.
Willingness to perform a variety of tasks depending upon operational needs.
Demonstrate a positive and professional attitude with excellent customer service skills.
Ability to maintain a professional demeanor, using tact and good judgement in dealing with the public and all levels of the Lab workforce, including executive management, scientists and engineers, government civil servants, contractors, and foreign nationals.
Must be a U.S. Citizen with an active Tier 2 Background Investigation and the ability to obtain an active Secret (S) Clearance upon completion of the probationary period.

Nice To Haves

Experience working in a government or defense contractor setting.
Knowledge of visitor access control systems and government facility security protocols.
Proficiency in multiple languages is considered advantageous.

Responsibilities

Serves as the first point of contact for visitors, guests, and patrons.
Creates a welcoming environment.
Manages visitor approvals and check-in processes.
Ensures compliance with federal security protocols.
Works within a collaborative team environment while taking independent action.
Analyzes problems and provides focused solutions.
Effectively communicates information to various audiences orally and through written communication.
Communicates with internal and external customers in a friendly, courteous, and efficient manner at all times.