Guest Reception Representative

Hilton Grand Vacations•Daytona Beach Shores, FL

7d•Onsite

About The Position

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Positive and welcoming attitude
Professional demeanor
Ability to adhere to HGV standards
Familiarity with Guest Reception Training Manual SOP
Ability to maintain positive working relationships
Proficiency in distributing and collecting forms
Assisting guests with inquiries
Accurate assignment of guests to Sales Representatives
Timely updates of guest information in Concierge
Ability to answer incoming calls
Conduct research on customer issues
Ability to advance issues to a manager/supervisor when necessary

Responsibilities

Greet guests warmly and professionally, whether in person or over the phone.
Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Administrative teams.
Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
Accurately assign guests to Sales Representatives in the order of their arrival.
Ensure timely updates of guest information in Concierge.
Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary.