Guest Reception Representative

Hilton Grand Vacations•Williamsburg, VA

7d•Onsite

About The Position

As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include greeting guests warmly and professionally, whether in person or over the phone, ensuring that all guests meet the qualifications for their presentation, adhering to HGV standards, and following processes outlined in the Guest Reception Training Manual SOP. You will also maintain positive working relationships with Sales, Marketing, and Administrative teams, distribute and collect Guest Registration Forms, assist guests with any inquiries, and accurately assign guests to Sales Representatives in the order of their arrival. Additionally, you will ensure timely updates of guest information in Concierge, answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Requirements

Excel in providing an exceptional customer experience.
Enjoy face-to-face interactions with customers and associates.
Quickly learn computer systems.

Responsibilities

Greet guests warmly and professionally, whether in person or over the phone.
Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Administrative teams.
Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
Accurately assign guests to Sales Representatives in the order of their arrival.
Ensure timely updates of guest information in Concierge.
Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.