Visitor Information Program Assistant III (Delegated)

State of Hawai'i•Island of Oahu, HI

7d•Onsite

About The Position

This job posting is for the State of Hawaii, Department of Transportation (DOT). The Visitor Information Program Assistant III plans, assigns, and reviews the work of lower-level Visitor Information Program Assistants. This role includes conducting on-the-job training, resolving operational problems, preparing operational reports, and handling or referring complaints. The position also involves evaluating subordinate performance, recommending leave requests, preparing supply requisitions, maintaining daily logs of operational activities at airport and harbor terminals, participating in special greeting assignments, and conducting airport or harbor tours. This role is in addition to the duties of the next lower level of this series.

Requirements

Ability to read, understand and follow oral and written instructions
High degree of verbal skill
Two (2) years work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others
Supervisory aptitude (demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision)
Must be willing and able to work rotating shifts, including evenings, weekends and holidays
Must undergo a pre-employment fingerprint-based criminal history record check and not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application.

Nice To Haves

Experience providing hospitality of customer service catering to the traveling public

Responsibilities

Plans, assigns and reviews the work of lower level Visitor Information Program Assistants
Conducts on-the-job training of subordinates as assigned and as needed
Resolves operational problems except for unusual or complex cases which are referred to the supervisor
Prepares and compiles operational reports
Receives and resolves complaints or refers them to appropriate office as necessary
Evaluates the work performance of subordinates
Recommends approval or disapproval of requests for leaves of absence
Prepares requisitions for supplies and other items
Maintains daily log of all operational activities at airport and harbor terminals
Participates in special greeting assignments
Conducts airport or harbor tours as required