Visitor Experience Specialist
About The Position
The Virginia Museum of Fine Arts (VMFA) is seeking friendly, confident, and reliable individuals to join the Visitor Services department as Visitor Experience Specialists. This part-time, non-exempt position involves working with ticket sales, admissions, and customer service, primarily during a special exhibition. The role requires providing excellent customer service to support a welcoming and inclusive environment for visitors and staff in all public areas of the museum, including the Visitor Services desk, exhibition entrance, and atrium. This front-line position prioritizes communication with visitors, ticket sales, and exceptional service. Evening, weekend, and holiday availability is required. The position is eligible to work up to 1,490 hours annually and does not include benefits.
Requirements
- Prior experience working in a public-facing role in a customer service, hospitality, or retail setting.
- Experience with cash handling and point-of-sale systems is required.
- Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public.
- Must be able to handle a wide range of customer service issues and solve problems independently.
- Ability to work effectively in both fast-paced and slow-paced environments.
- Ability to communicate with the public in person and over the telephone; to use a computer with mouse and keyboard; to use a radio for communication; to observe visitors in the museum; and to traverse the galleries for the majority of their shift with short breaks, with reasonable accommodations.
Nice To Haves
- Proficiency in communicating in multiple languages, particularly Spanish.
Responsibilities
- Assisting visitors with questions, directions, or other instructions.
- Informing visitors of gallery guidelines.
- Taking tickets and providing information for exhibitions.
- Assisting with exhibition queues and crowd control.
- Gathering visitor feedback and responding to inquiries.
- Assisting with museum closing or evacuations.
- Reporting any safety or security incidents.
Benefits
- Free admission to special exhibitions
- Previews of special exhibitions
- Employee pricing for select museum programs and classes
- Discounts at Amuse, Best Café and the VMFA Shop
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
