Visitor Experience Specialist

Virginia Information Technologies Agency•Richmond, VA

1d•Onsite

About The Position

The Virginia Museum of Fine Arts (VMFA) is seeking friendly, confident, and reliable individuals who enjoy providing exceptional customer service to join the Visitor Services department as Visitor Experience Specialists. These specialists will primarily work with ticket sales, admissions, and customer service during upcoming special exhibitions. VMFA is an inclusive workplace that values teamwork and professionalism, offering flexible scheduling with operating hours during the daytime, evenings, and on weekends. Visitor Experience Specialists provide excellent customer service to support a welcoming, inclusive environment for visitors and staff, working in all public areas of the museum, including the Visitor Services desk, the exhibition entrance, and the atrium. This is a front-line position with a priority on communicating with visitors, selling tickets, and providing exceptional service. This is a part-time, non-exempt position with no benefits, working 24-28 hours per week. Evening, weekend, and holiday availability is required.

Requirements

Prior experience working in a public-facing role in a customer service, hospitality, or retail setting.
Experience with cash handling and point-of-sale systems is required.
Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public.
Must be able to handle a wide range of customer service issues and solve problems independently.
Ability to work effectively in both fast-paced and slow-paced environments.
Ability to communicate with the public in person and over the telephone; to use a computer with mouse and keyboard; to use a radio for communication; to observe visitors in the museum; and to traverse the galleries for the majority of their shift with short breaks, with reasonable accommodations.