Visitor Experience Representative

Diocese of St. Augustine • Saint Augustine, FL

7d • Hybrid

About The Position

Under the direction of the Parish Manager, the Visitor Experience Representative is responsible for ensuring pilgrims and visitors to the Cathedral Basilica of Saint Augustine have a positive experience. This position will be collaborating with the Parish Manager to provide, exhibit, and leave a memorable impression on all our guests.

Requirements

• A basic understanding of history as it relates to St. Augustine and Florida.
• Ability to work independently or as part of a team.
• Ability to work well with a variety of people from various backgrounds and cultures.
• Responsible, friendly, good-humored, and service-oriented.
• Ability to demonstrate and maintain a high level of customer service.
• Effective and exceptional verbal communication skills.
• Ability to maintain a professional attitude and appearance that positively represents the Catholic Church.
• General computer skills, including proficiency with accessing internet and email.
• Creativity and orientation towards problem-solving.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of site security and risk management.

Nice To Haves

• High school degree, history, local history background helpful.
• Fluency in Spanish is helpful.

Responsibilities

• Greet visitors/pilgrims with a friendly disposition and hospitable attitude.
• Conduct tours and education programs as needed.
• Monitor care of the Cathedral Basilica and grounds with the Parish Manager and maintenance staff.
• Collaborate with the Cathedral Basilica facilities staff to keep a high level of cleanliness in and around the Cathedral Basilica space and monitor climate/environmental conditions.
• Assist the Parish Manager to prepare the Cathedral Basilica for major annual events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED