Visitor Experience Representative (Full Time, Four 10 hour shifts/wk)

National Geographic Society•Washington, DC

1d•Onsite

About The Position

The National Geographic Society headquarters in Washington, D.C. is undergoing a significant renovation project on its campus, called Base Camp, which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard. The Visitor Experience Representative (VXR) is a dynamic individual that assists with the daily operations of the National Geographic Museum of Exploration. The VXR is the face of the National Geographic Society, embodying the brand and institution while providing exceptional customer service. Reporting to the Visitor Experience Supervisors, the VXR manages visitor flow, runs coat check operations, assists visitors with wayfinding, and facilitates informal exhibit interpretation. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. This is a full-time role to work (4) ten-hour shifts (40 hours/week). Schedule and shifts will vary, and weekend availability is required. Please be prepared to share your exact availability in a screening call.

Requirements

High School diploma or GED required.
6 months in a customer facing role required.
Excellent interpersonal and oral communication skills.
Ability to learn and retain information quickly.
Team-oriented with strong customer service skills.
Flexibility and positivity in dealing with new experiences and people.
Enjoyment working with the public.
Basic problem-solving skills.
Ability to react to change quickly and positively.
Comfort learning and working with varied technologies and equipment.
Dependability, punctuality, and ability to work cooperatively as part of a team.
Ability to spend 5+ hours a day navigating our public spaces.

Nice To Haves

Additional education a plus.
Additional experience working with large groups of people, the public, students, or children a plus.
Bi-lingual in English and Spanish desired, but not required.

Responsibilities

Create a memorable experience for visitors by anticipating their needs and providing excellent customer service.
Clearly communicate information on wayfinding, museum guidelines, facilities, and exhibitions to visitors.
Work with other frontline teams to manage crowd control for daily museum operations and events.
Through formal training, observation and self-study, acquire knowledge of exhibition content at the MOE.
Facilitate pulsed exhibit experience with small groups of people.
Ability to follow routines while prioritizing visitor needs at coat check.
Assist with lite housekeeping of exhibits as needed.
Provide on campus event support across the Society as needed, including but not limited to National Geographic Live and Signature Events.
Navigate a changing environment while maintaining a positive attitude and meeting visitor needs.
Ability to solve problems in a fast-paced environment with knowledge of when to escalate to management to resolve issues.
Think proactively during slow times to best assist the team during busy times.
Be able to work days, evenings, weekends and holidays.
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year)
10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks