Visitor Experience Representative (Full Time, Four 10 hour shifts/wk)

National Geographic•Washington, DC

3d•Onsite

About The Position

The National Geographic Society headquarters in Washington, D.C. is undergoing a significant renovation project on its campus, called Base Camp, to be completed in 2026. This renovation includes the new National Geographic Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and event space, with a unique nighttime experience in the courtyard. The Visitor Experience Representative (VXR) is a dynamic individual who assists with the daily operations of the Museum of Exploration, serving as the face of the National Geographic Society. The VXR embodies the brand and institution while providing exceptional customer service. Reporting to the Visitor Experience Supervisors, the VXR manages visitor flow, runs coat check operations, assists visitors with wayfinding, and facilitates informal exhibit interpretation. The role requires a team member who values interoperability and is ready to support colleagues across different projects, reflecting the spirit of partnership that defines National Geographic's culture. This is a full-time role requiring four 10-hour shifts per week (40 hours/week), with varying schedules and weekend availability required.

Requirements

High School diploma or GED required.
Minimum 6 months in a customer-facing role required.
Excellent interpersonal and oral communication skills.
Ability to learn and retain information quickly.
Team-oriented with strong customer service skills.
Flexibility and positivity in dealing with new experiences and people.
Enjoyment working with the public.
Basic problem-solving skills.
Ability to react to change quickly and positively.
Comfort learning and working with varied technologies and equipment.
Dependability, punctuality, and ability to work cooperatively as part of a team.
Ability to spend 5+ hours a day navigating our public spaces.
Candidates must be legally authorized to work in the United States.
This position is not eligible for visa sponsorship.

Nice To Haves

Additional education is a plus.
Additional experience working with large groups of people, the public, students, or children is a plus.
Bi-lingual in English and Spanish desired, but not required.

Responsibilities

Create a memorable experience for visitors by anticipating their needs and providing excellent customer service.
Clearly communicate information on wayfinding, museum guidelines, facilities, and exhibitions to visitors.
Work with other frontline teams to manage crowd control for daily museum operations and events.
Acquire knowledge of exhibition content at the MOE through formal training, observation, and self-study.
Facilitate pulsed exhibit experiences with small groups of people.
Follow routines while prioritizing visitor needs at coat check.
Assist with light housekeeping of exhibits as needed.
Provide on-campus event support across the Society as needed, including National Geographic Live and Signature Events.
Navigate a changing environment while maintaining a positive attitude and meeting visitor needs.
Solve problems in a fast-paced environment, knowing when to escalate to management.
Think proactively during slow times to best assist the team during busy times.
Be able to work days, evenings, weekends, and holidays.
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Benefits

Medical insurance
Dental insurance
Vision insurance
Engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
Flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year)
10 days of sick leave
12 paid holidays
Paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
Paid parental leave
Adoption and surrogacy expense reimbursement
Fertility benefits
Learning and development opportunities
Lifestyle Spending Account
Pet adoption assistance and insurance
Pre-tax transportation benefits with a generous employer subsidy
Employer-paid life insurance
Employer-paid disability benefit
Variety of National Geographic discounts and perks