PT Visitor Experience Guide
About The Position
A Visitor Experience Guide (VEG) is a vital part of the Visitor Services Department and is responsible for interacting with museum visitors of all ages. A VEG provides key information and facilitates exhibits through play to enhance the visitor experience and create a memorable environment. This includes supporting the organization’s mission and values and creating a welcoming environment for all our guests. VEG’s are the first line of customer service and responsible for running our admissions desk, maintaining staff availability throughout the museum, and helping guests have a meaningful experience. In addition to day-to-day operations, VEGs facilitate special events and birthday parties, earning valuable customer service and classroom management experience. As a regular presence on the museum floor, our Visitor services team helps to ensure the cleanliness and safety of our facilities. This position utilizes a strong hospitality mindset, communication skills, multitasking ability, flexibility, judgment, patience, and humor.
Requirements
- Friendly, outgoing personality required; must enjoy working with children and families.
- Thrive on working in a fast-paced environment with a wide variety of job responsibilities and demands.
- Demonstrated ability to communicate and relate effectively to a wide variety of individuals.
- Able to work both independently and in cross-functional teams to solve problems creatively.
- Efficient computer skills
- Ability to remain in a stationary position for extended periods of time, work outdoors, move from ground to above shoulder, ascend/descend stairs, position self to bend, stoop, sit, push, and pull.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- KidsQuest Children's Museum will not sponsor applicants for work visas now or in the future and will not transfer sponsorship for employment visa status for this role.
Nice To Haves
- Bilingual applicants strongly encouraged.
- 1-year experience in a customer service environment
- Experience working with children ages 0-10 years in playful or educational environments.
- Conduct a criminal background check on all prospective employees.
- Require proof of immunization within thirty days of employment.
- Require certification in Adult, Child, and Infant CPR, First Aid, and AED. Paid for by KidsQuest Children’s Museum.
Responsibilities
- Greet all visitors and respond to their needs in a positive way.
- Perform all admissions desk duties including greeting visitors, the point-of-sale system, cash handling, membership sales, and answering phones.
- Accurately inform visitors of museum offerings.
- Great visitors and maintain props to keep the exhibit floor and meeting areas in optimal condition.
- Follow safety procedures to regularly clean and sanitize exhibits.
- Assist in maintaining the cleanliness of the facility including but not limited to, restrooms, classroom spaces, and the exterior of the building.
- Lead birthday parties and STEAM activities as assigned.
- Interpret and facilitate exhibits through play.
- Lead hands-on activities for children and families on the museum floor
- Assist with the facilitation of educational programs and events as needed.
- Assist with training new staff as needed.
- Perform other related duties as assigned.
Benefits
- Starting at approximately 6 days of Paid Time Off
- Up to 6 days of Wellness/Sick Time
- 401(K) Savings Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
