Visitor Experience Specialist

Mount Saint Mary's University • Emmitsburg, MD

2d • $40,000 - $43,000 • Onsite

About The Position

Under the supervision of the Associate Director of Admissions for Events, the Visitor Experience Specialist is responsible for the administration and continuous improvement of the University's campus visit experience. The Visitor Experience Specialist serves as a key member of the Admissions team by analyzing visitor engagement data, implementing communication and service strategies, coordinating campus partnerships, and providing recommendations to enhance the prospective student experience.

Requirements

• A bachelor's degree is required.
• Strong customer service skills with the ability to interact professionally with students, families, faculty, staff, and external constituents.
• Strong analytical, organizational, and problem-solving skills.
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office Suite and the ability to learn new software applications and systems.
• Ability to work weekends for major admissions events and programs.

Nice To Haves

• Two to three years of experience in higher education, student services, admissions, event coordination, customer engagement, or a related field preferred.
• Experience leading, training, mentoring, or coordinating student employees, volunteers, or peer leaders preferred.

Responsibilities

• Coordinate and oversee the daily campus visit experience for prospective students and families, ensuring a consistent, high-quality visitor experience aligned with enrollment goals.
• Serve as a primary customer service representative for the Admissions Office front lobby.
• Supervise front desk student workers and provide support in recruiting, training, scheduling, developing, and recognizing student ambassadors.
• Manage daily visit calendar in the Admissions CRM (Slate) which includes event reporting, survey evaluations and all event email communication to visitors.
• Collaborate with faculty, staff, student leaders, and campus partners to ensure effective execution of campus visit experiences.
• Coordinate communication plans for prospective visitors, including pre-visit, visit-day, and post-visit engagement strategies.
• Manage the Admissions email account, including responding to inquiries and forwarding communications as appropriate.
• Monitor and assess visitor satisfaction and engagement data, identifying opportunities for program enhancement and recommending improvements to Admissions leadership.
• Assist in routine data management, office inventory management, and payment processing.
• Assist other team members, where applicable, including covering areas or duties not initially assigned.

Benefits

• annual leave
• holiday leave
• sick leave
• tuition remission for both graduate and undergraduate courses at Mount St. Mary’s University
• employer-sponsored retirement contribution
• robust paid time off program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level