Visitor Experience Associate

American Kennel Club Museum of the Dog•New York, NY

45d•Onsite

About The Position

The Visitor Experience Assistant (VX) serves as the face of the institution. Duties include greeting visitors, processing admission payments, answering general inquiries, servicing the Museum Gift Shop as well as monitoring and enhancing the visitor experience throughout the gallery spaces. VX also provide support for Museum programming which includes preparing materials, facilitating events and programs, and assisting with set up and clean up.

Requirements

Experience with cash handling and operating a POS system.
Ability to multitask and manage competing priorities.
Strong communication and interpersonal skills.
Customer service-oriented approach.
Ability to work independently and as part of a team.
Basic computer proficiency for data entry and tracking.

Nice To Haves

Experience in a museum or cultural institution setting.
Familiarity with museum gift shop operations.
Experience in event support or program facilitation.

Responsibilities

Greet visitors warmly, provide orientation, share exhibit details, and explain facility rules.
Assist with lockers and coat check area.
Process admission fees, scan tickets, and sell memberships, event passes, and gift shop merchandise.
Operate the cash register/point-of-sale (POS) system, balance transactions, and complete opening and closing cash counts.
Answer incoming phone calls, route inquiries, and respond to general visitor questions.
Track daily attendance counts, log visitor data, and maintain a tidy reception area.
Guide customers in choosing souvenirs, apparel, books, or educational toys.
Answer questions about availability of items by breed.
Keep displays full, organized, and visually appealing throughout the shift.
Provide inventory counts and place price tags on new items.
Count inventory, report damaged items, and alert supervisors when products run low.
Assist in delivering on-site programming such as Bark After Dark, Breed Spotlight, and Art After Hours.
Facilitate hands-on learning experiences and lead group activities for visitors of all ages.
Support the set-up and break-down of program materials, equipment, and activity stations.