Visitor Experience Ambassador - Arrival (Fall 2026)
About The Position
The Cincinnati Zoo & Botanical Garden (CZBG) is seeking enthusiastic, outgoing individuals ready to create unforgettable experiences for our visitors. As a member of the Visitor Experience Department, you’ll have the chance to make a meaningful impact on hundreds of thousands of guests, both from the Greater Cincinnati area and around the globe. Our team works together to deliver an exceptional, INSPIRED Visitor Experience every day. We are looking for Ambassadors anticipating working Fall 2026. The estimated start date for this position will be August 19th. The intention for this position is to start in late summer, work through the fall season (including evenings), and continue through Festival of Lights. Orientations will be held on a rolling basis. As a Visitor Experience Ambassador in Arrival, you’ll play a vital role in ensuring our guests have a safe, enjoyable, and memorable visit.
Requirements
- 16 years of age or older. (Minors will be required to provide a work permit when applicable.)
- Constantly work outdoors in all climates and weather conditions with prolonged stationary positions or frequent movement positions.
- Move, transport or position 35 lbs. unassisted.
- Communicate with the public and other zoo departments in a positive, friendly manner.
- Must be trainable on cash handling and maintain proper skill level.
- Ability to work safely around moving vehicles and in high-traffic outdoor environments.
- Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules.
- Must be able to complete the requirements of the job with or without reasonable accommodation.
Nice To Haves
- Previous experience with Point-of-Sale stations and functions is a plus but not required.
- A passion for wildlife and connecting people with nature.
Responsibilities
- Manage high-volume guest entry periods at the turnstiles while maintaining accuracy, efficiency, and welcoming demeanor.
- Ensuring the safe and efficient flow of traffic in and out of parking lots.
- Helping guests select the tickets or memberships that best meet their needs.
- Assisting guests with wayfinding and other personalized recommendations.
Benefits
- Competitive pay starting at $14/hour
- Opportunities for performance-based pay increases
- Flexible scheduling to accommodate students and retirees
- Complimentary Zoo tickets and employee discounts
- Incentive programs and employee engagement opportunities
- A fun, team-oriented work environment
- Free Metro Bus pass for the duration of employment
- Opportunities for personal and professional growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
