Visitor Engagement Specialist

Polk County Board of County Commissioners•Bartow, FL

6d•Onsite

About The Position

This position facilitates visitor services and supports daily operations at the Polk County History Center, including tours, volunteer scheduling, facility use, museum gift shop management, and special events. The role ensures delivery of customer service practices that promote positive guest experiences.

Requirements

Graduate of an accredited two-year college or university with major coursework in education, hospitality, business, or a related field
One (1) year of experience working with student learners
Valid Driver’s license required; must obtain a Florida license upon employment.
Must maintain a clean driving record to operate an assigned county vehicle.
Knowledge of Polk County and regional history
Basic use of personal computers, Microsoft Office, and database software
Skills in organization, communication, writing, and presentation
Skills in problem-solving and independent decision-making
Skills in coordinating projects involving staff and outside vendors
Ability to plan, organize, and prioritize multiple projects to meet goals and deadlines
Ability to work effectively under pressure when necessary
Ability to establish and maintain effective working relationships with employees, volunteers, officials, and the public
Ability to make well-reasoned decisions consistent with policies, procedures, and confidentiality requirements.

Nice To Haves

Experience coordinating events
Experience in hands-on cultural settings, including interpretive programs
Previous presentation experience in an informal or classroom setting

Responsibilities

Facilitates programming goals in collaboration with the Cultural Resources Coordinator, including leading scripted tours, directing school programs, and supporting visitor experiences in galleries and the gift shop.
Assists with museum inquiries and provides support to visitors as needed.
Assists with training volunteers to ensure knowledgeable and consistent service.
Coordinates with affinity organizations to distribute collateral materials promoting cultural and natural resources throughout the county.
Manages supply levels of collateral materials and arranges for replacements as needed.
Oversees daily operations of the museum gift shop.
Maintains accurate retail inventory and develops engaging retail experiences for visitors.
Supports revenue generation to meet budget goals.
Coordinates with the Museum Assistant on facility use.
Monitors set-up and use of spaces by clients, caterers, and service providers.
Troubleshoots issues and facilitates communication among stakeholders to resolve concerns.
Ensures events and associated services begin and end on schedule, remaining on site until all vendors have existed.