Visitor Engagement Associate (part time)

Bok Tower Gardens, Inc.•Lake Wales, FL

9h•Onsite

About The Position

The primary duty of this position is to enhance the experience of visitors through courteous, friendly service and information throughout the Gardens. Individuals in this position will exhibit a high level of coordination of operations in guest services, ticket sales and cash handling. This position works weekdays and/or weekends as well as holidays and after-hour events/meetings.

Requirements

HS Diploma/GED
Previous guest experience and customer service experience dealing with a high volume of visitor/public contact.
Excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred.
Ability to multi-task and stay abreast of and articulate current offerings.
Ability to work independently, as well as part of a team, effectively.
Ability to interact and work harmoniously with a diverse staff and volunteers.
Organized and detail oriented.
Previous money handling experience a plus.

Nice To Haves

Previous money handling experience

Responsibilities

Provide excellent customer service to Bok Tower Gardens’ daily visitors.
Greet visitors in a courteous and professional manner and respond to questions/needs promptly.
Handle all transactional activities for visitors at the Gate and Information Desk including membership, admission, ticketing using BTG software.
Assist with events.
Answering phone
Provide administrative support, manage and run reports.
Conduct informative, enthusiastic and accurate tours of the collection and exhibits (for El Retiro specialization).
Provide accurate information about El Retiro including, but not limited to, history, hours of operation, events and programs, directions, exhibits and general policies with enthusiasm and positivity.
Provide courteous and professional crowd control as needed.
Provide assistance as needed at El Retiro special events and unique tour scenarios.
Assist in a variety of staff operations, performing special projects and additional assignments as requested.
Strive to build positive relationships with guests to promote repeat visitations.
Set out learning materials in specific garden locations before the guests arrive (for Hammock Hollow specialization).
Keep supplies stocked throughout shift (for Hammock Hollow specialization).
Tidy play areas tidy and remove any safety hazards (for Hammock Hollow specialization).
Greet guests warmly and enthusiastically; offer a friendly face for all children who wish to engage with you (for Hammock Hollow specialization).
Be observant of unsafe risk-taking, offering other options (for Hammock Hollow specialization).
Model gentle care, interest and wonder for nature (for Hammock Hollow and School Field Trips specialization).
Review and understand standards and curriculum prior to facilitating the program (for School Field Trips specialization).
Help set out learning materials in specific garden locations before the students arrive (for School Field Trips specialization).
Greet students warmly and enthusiastically (for School Field Trips specialization).
Set a positive and fun tone for the program (for School Field Trips specialization).
Foster respect for all individuals and their views (for School Field Trips specialization).
Facilitate each activity with the standards in mind, but be flexible and open to student learning that happens spontaneously and/or goes beyond the standards (for School Field Trips specialization).
Encourage students to experience the gardens with their senses while respecting nature (for School Field Trips specialization).