Visitor Control/Service Order
Tresco, Inc.•Las Cruces, NM
•Onsite
About The Position
Join our team as a Visitor Control Specialist at HELSTF, where you’ll play a key role in maintaining site security while delivering excellent customer service. This position is ideal for someone who is detail-oriented, professional, and thrives in a structured, high-responsibility environment.
Requirements
- High School diploma or GED (required)
- Strong written and verbal communication skills in English
- Ability to multitask, stay organized, and maintain attention to detail
- Professional demeanor and commitment to teamwork
- Valid driver’s license
- Must pass a background check and driver’s license record check
- Ability to obtain and maintain NCICS Clearance (for federal positions)
- Commitment to confidentiality and adherence to all company and OSHA safety policies
Nice To Haves
- 2+ years of experience monitoring access to a secured site (preferred)
Responsibilities
- Control and monitor site access while ensuring a welcoming experience for all visitors
- Issue and track temporary visitor badges
- Maintain and update the site access database with accuracy
- Interpret range schedules to manage safe ingress and egress
- Respond to alarms and support site safety protocols
- Coordinate service requests and dispatch work orders to appropriate teams
- Communicate effectively with supervisors, team members, and visitors
- Assist with overlapping site operations and special assignments
- Participate in staff development and training opportunities
- Represent Tresco professionally within the community
- Perform additional duties as assigned
Benefits
- Stable, structured work schedule with long weekends every other week
- Opportunity to work in a secure, mission-driven environment
- Supportive team and ongoing professional development
- Inclusive workplace that values diversity and equal opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
