Visitor Assistant: Security Guard (Part-Time)

Minnesota Children's Museum • Saint Paul, MN

7h • Onsite

About The Position

The Security Guard is responsible for assuring Minnesota Children’s Museum provides a safe and secure environment for all guests and staff while delivering excellent customer service to guests in the galleries and public spaces. Security Guards at the museum do not possess weapons of any kind and are trained and expected to utilize de-escalation skills when navigating potentially unsafe scenarios, including interacting with individuals who may be under the influence or experiencing mental illness. As a Security guard, you will be part of the Visitor Services frontline team and will be cross trained to understand other roles and responsibilities to provide support. This is an environment with children; guards must be able to redirect children using different tactics. You will be instilled with a sense of purpose, responsibility and teamwork as you will be part of executing our mission.

Requirements

• One year of customer service experience, preferably in high stress environments.
• High school diploma or equivalent.
• Computer experience required.
• Experience working or volunteering with children in an educational or recreational setting.
• Ability to complete basic First Aid training (provided by the Museum).

Nice To Haves

• Ability to interact effectively and positively with Museum patrons, staff and the public in a professional, effective, and tactful manner.
• Maintaining a high level of situational awareness and utilizing deescalation skills when appropriate.
• Ability to manage unpredictability especially regarding non-visitor interactions.
• Ability to calmly and effectively handle emergency situations.
• Must be focused and engaged even during quiet times, especially when sitting at the front desk.
• Ability to work independently and with a team to make sound customer service decisions in complex situations.

Responsibilities

• Greet, check in and direct guests. Coordinate with staff members as needed for guests.
• Answer general questions and provide directions.
• Help to manage crowd control and capacity in galleries and building.
• Oversee Lost and Found.
• Use radio to communicate with frontline staff.
• Monitor all building activities both interior and exterior with the help of the electronic security system.
• Monitor and control access at building entrances.
• Serve as a member of the Emergency Response Team.

Benefits

• Commuter benefit: $40 per month stipend for commuting expenses.
• Weekend bonus: $5 bonus to hourly rate for 3rd and 4th weekend shifts in a pay period.
• Pay increases: $0.40 increase after 6 months and another $0.40 after 12 months, with annual increases thereafter.
• Service Award Bonus: 5% of gross earnings at the 14-month mark.
• Free admission to museum for family.
• Retirement savings plan with employer match.
• Pre-tax options for transportation.
• Earn time off for Sick & Safe Leave and Floating Holidays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED