Visitor Access Associate - Per Diem

Connecticut Children's • Hartford, CT

7h • Onsite

About The Position

Under general supervision, coordinates and performs a variety of administrative and operational support duties at a visitor information desk located in one of the hospital lobbies to help ensure a welcoming, safe and secure environment in the lobby. In accordance with HIPAA and CCMC policy, greets, registers and provides visitors with information and directions; answers telephone and directs calls; utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues. Collaborates with security staff to assure an orderly and safe environment and actively participates in emergency preparedness drills/responses. Utilizes various computer applications to retrieve information, and may prepare various documents, correspondence & reports; establish and maintain information desk filing.

Requirements

• HIPAA and CCMC policy knowledge
• Ability to utilize judgment to provide quality customer service
• Ability to interpret policy and answer inquiries
• Ability to resolve routine to complex issues
• Ability to collaborate with security staff
• Ability to participate in emergency preparedness drills/responses
• Proficiency in various computer applications
• Ability to prepare documents, correspondence & reports
• Ability to establish and maintain filing systems

Responsibilities

• Greets, registers and provides visitors with information and directions.
• Answers telephone and directs calls.
• Utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues.
• Collaborates with security staff to assure an orderly and safe environment.
• Actively participates in emergency preparedness drills/responses.
• Utilizes various computer applications to retrieve information.
• May prepare various documents, correspondence & reports.
• Establishes and maintains information desk filing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed