Patient Access I Per Diem

Mass General Brigham•Somersworth, NH

1d•$18 - $25•Onsite

About The Position

The Rehab Services Department has a PER DIEM opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital. The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department. The individual will work closely with other team members to ensure positive patient experiences. The ideal candidate will have flexibility with their schedule to cover many different schedules, the ability to travel to multiple rehab sites, strong administrative skills preferably in a healthcare environment and be an effective communicator.

Requirements

Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
High School Diploma or equivalent experience minimum of 1 year working in a customer service setting
The ability to multi-task in a fast-paced environment.
Present in a calm, professional manner.
Requires the knowledge and ability to utilize various computer and on-line applications.
Offer exemplary internal and external customer relations.
Strong relationship building skills.
The knowledge of medical terminology and insurance authorization.
Good communication skills, both written and verbal.
Have a general understanding of the impact Patient Access has on Revenue Cycle.

Nice To Haves

Previous experience in a healthcare setting.
Preferably in a hospital setting
Flexibility with their schedule to cover many different schedules
Ability to travel to multiple rehab sites
Strong administrative skills preferably in a healthcare environment
Effective communicator

Responsibilities

Managing patient and therapist’s schedules
Answering the telephone
Scheduling appointments
Completing accurate registration
Obtaining insurance authorizations and referrals
Performing various additional tasks related to patient care and the overall operations of the department