Visitation Assistant

SCI Shared Resources•Whittier, CA

3d•Hybrid

About The Position

Our associates celebrate lives. We celebrate our associates. Demonstrating warmth and professionalism, providing guidance, assistance, and answer visiting families, guests, and vendor questions. May assist with reception set-up/clean-up and visitation set-up/removal.

Requirements

High School Diploma or equivalent
At least two (2) years reception, hospitality, or customer service experience
Basic PC skills with MSWord and Outlook as well as data entry into company software
Exhibit warmth and compassion during situations of emotional distress
Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
Current Hepatitis B vaccination (HBV)
CA Drivers’ License and good driving record; safely drive Company vehicles

Responsibilities

Promptly and professionally answer incoming calls and greet families, guests, or vendors.
With a calm voice, diplomatically screen callers or visitors and provide appropriate assistance or guidance.
May provide verbal and/or written viewing/service information, driving/walking directions to various chapels or interment locations.
May direct visitors to location of restrooms, beverages, or similar.
May make copies and/or initiate faxes.
Receive deceased personal belongings from family.
Prompt the family about special requests or return of particular belongings.
Inventory personal belongings and log into software system.
Package personal belongings and deliver to Quality Control.
As requested by the Officiant or Services Director, assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements.
As requested, assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center.
May greet and assist visitors.
Other responsibilities as requested or assigned.