(USA) Vision Center Manager L3

Walmart•South Euclid, OH

11d•$28 - $43•Onsite

About The Position

The Vision Center Manager is responsible for driving sales, ensuring effective merchandise presentation, and providing excellent customer service within the Vision Center. This role involves overseeing sales, budgeting, forecasting, and understanding community needs. The manager will model and enforce customer service techniques, resolve customer issues, and participate in community outreach. They will ensure compliance with all company and legal policies, including asset protection and safety. Additionally, the manager will supervise and develop Associates, ensuring quality eyewear is provided by consulting with and educating members, selecting products, obtaining measurements, verifying prescriptions, and performing minor frame repairs. The role emphasizes upholding the company's Open Door Policy, coordinating job-related activities, and building strong relationships with stakeholders. The manager is expected to foster a high-performing team, embrace diversity, and create a workplace where associates feel supported and connected. They will attract and retain talent, empower and develop associates, and recognize contributions. Acting with integrity, the manager will uphold ethical standards, model company values, and contribute to the company's goal of becoming a regenerative company. They will serve customers by putting them first, adapting to their shopping habits, and applying business models to all plans. Decisions will be data-driven, balancing short and long-term priorities while considering all stakeholders. Striving for excellence involves displaying curiosity, taking calculated risks, demonstrating resilience, and encouraging learning from mistakes and continuous improvement.

Requirements

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

Supervising Associates

Responsibilities

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.
Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respects the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Respects the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respects the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Serves Our Customers and Members: Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Strives for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

medical
vision
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)