Vision Center Manager NL2

Walmart•Citrus Heights, CA

2d•Onsite

About The Position

The Vision Center Manager drives sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, and appropriate in-stock and inventory levels. The manager budgets and forecasts sales and assesses economic trends and community needs. They model, enforce, and guide Associates in customer service practices to resolve customer and member needs, complaints, and issues within company guidelines. The role oversees implementation of and participation in community outreach programs, and encourages Associates to serve as good community members. It ensures compliance with company and legal policies, procedures, and regulations by interpreting reports; monitoring asset protection and safety controls; overseeing safety, operational, and quality-assurance reviews; and implementing action plans to improve performance. The manager directs Associates in protecting confidential information, documentation, and records. The manager supervises and develops Associates through hiring, training, mentoring, assigning duties, recognizing contributions, and fostering belonging. They ensure quality eyewear by consulting with and educating customers and members, selecting products based on their needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repairs, and maintaining optical equipment. The role also upholds the Open Door Policy by listening to Associate concerns, researching issues, reviewing policies and procedures, and suggesting resolutions. The position coordinates and oversees job-related activities and assignments, builds relationships with stakeholders, supports plans and initiatives, communicates goals, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. It supports company policies, mission, values, and standards of ethics and integrity, while promoting belonging, collaboration, customer-first service, data-informed decisions, continuous improvement, and responsible business practices.

Requirements

Completion of 2 or more years of college, or 1 year of retail experience and 1 year of supervisory experience, or 2 years of general work experience including 1 year of optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

Experience supervising Associates.

Responsibilities

Drive Vision Center sales through merchandise presentation, pricing, signing, inventory management, budgeting, forecasting, and assessment of economic trends and community needs.
Model and guide Associates in customer service approaches to resolve customer and member needs, complaints, and issues within company guidelines.
Oversee and participate in community outreach programs and encourage Associates to serve the community.
Ensure compliance with company and legal policies, procedures, and regulations for the Vision Center.
Analyze reports and implement and monitor asset-protection and safety controls.
Oversee safety, operational, and quality-assurance reviews; develop and implement action plans to improve performance.
Provide direction and guidance on company programs and strategic initiatives and ensure confidentiality of information, documentation, and records.
Supervise and develop Associates by hiring, training, mentoring, assigning duties, recognizing contributions, and fostering belonging.
Ensure quality eyewear through customer and member consultation and education, product selection, measurements, prescription verification, confidential-information handling, minor frame repair, and optical-equipment maintenance.
Uphold the Open Door Policy by listening to Associate concerns, researching issues, reviewing company policies and procedures, and suggesting resolutions.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
Promote company mission, values, ethics, integrity, collaboration, customer-first service, data-informed decision-making, continuous improvement, and learning.