Visa Ops Specialist

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

5d • Onsite

About The Position

As a Visa Operations Specialist, you will be responsible for owning and managing specific projects within CEA CAPA’s Enrollment and Advising Department designed to contribute to sales and retention goals including but not limited to document collection, the acceptance and confirmation process, support for the visa and immigration process, and other enrollment operations processes as needed.

Requirements

• 1-3 years of experience required
• Demonstrated commitment to inclusivity
• Proficient in MS Office: Word, Excel, and Outlook
• Experience using CRM (Customer Relations Management) databases, Salesforce preferred.
• Excellent organizational and time management skills
• Excellent interpersonal skills and outstanding written and verbal communication skills
• Ability to work in a fast-paced environment
• Ability to respect confidentiality and ethical boundaries regarding student privacy

Nice To Haves

• Bachelor’s degree preferred
• Experience with education abroad is a plus

Responsibilities

• Assist with the processing of all student documents uploaded through the student portal, including reviewing documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted.
• Act as the subject matter expert for approved documents needed according to the specifications of each of our partner institutions and destinations.
• Utilize both phone and email to collect necessary student enrollment documents including internship materials if applicable.
• Record notes and create efficiencies in Customer Relationship Management (CRM) system regarding all student communication.
• Assist with administrative services related to enrollment promotional activities in collaboration with the marketing team.
• Submit all international institutional application materials for students participating in Direct Enrollment Programs.
• Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes.
• Assist with creating and updating pre-departure advising resources.
• Assist with scheduling and planning pre-departure and visa webinars.
• Assist with posting important program specific messages on the CEA CAPA portal according to the pre-planned communication schedule.
• Support CEA CAPA Pal Program matching students with a Pal during the pre-departure process.
• Assist with visa and immigration support procedures.

Benefits

• Fresh Fruit Wednesdays
• coffee bar
• wellness room
• ergonomic workspaces
• 12 paid holidays
• generous PTO
• up to 8 hours paid volunteer time
• Benefits coverage for domestic partners
• optional pet insurance
• Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more.
• office events
• informal get-togethers
• virtual hangouts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level