Visa Coordinator

Scheels•Springfield, IL

3d•Onsite

About The Position

The Visa Coordinator is responsible for managing the Scheels VISA program, ensuring compliance with bank and corporate standards, and promoting the program to customers and associates. This role involves processing applications, coordinating training, organizing promotional events, and maintaining accurate records. The position requires strong communication, organizational, and problem-solving skills, with a focus on delivering excellent customer service and upholding company values of teamwork, ownership, and integrity.

Requirements

Minimum of an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and training, or an equivalent combination of education and experience.
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.
Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Responsibilities

Maintain a high standard of confidentiality and respect for privacy while working with customers applying for the Scheels VISA.
Accurately process VISA applications, complete registration procedures, and address customer questions with in-depth knowledge about the VISA program.
Coordinate and deliver training for new and existing Visa Specialists, Cashiers, and Sales Associates.
Maintain and restock VISA materials, including signage, folders, information pamphlets, etc.
Promote the Scheels VISA Program with signage throughout the store and encourage participation in the program to the Sales and Cashier team.
Organize and execute Card member Appreciation Days and/or other special promotions at a high level according to standards set by the bank, as well as the Scheels Corporate Office.
Maintain a clean and organized work environment.
Demonstrates strong communication, customer service, organizational, and problem-solving skills.
Presents information clearly to associates and responds to questions or feedback from customers, team members, and leadership.
Ability to meet expectations and requirements for the Visa Program set by First National Bank, VISA, and Scheels. This includes keeping accurate daily logs, calculating monthly goals, tracking store performance, and coordinating Visa program compliance for associates.