Visa Coordinator

Scheels All Sports • Springfield, IL

3d • Onsite

About The Position

The Visa Coordinator is responsible for managing the Scheels VISA program, ensuring customer satisfaction, and promoting the program to associates. This role involves processing applications, training staff, maintaining program materials, and coordinating special promotions. The coordinator must uphold confidentiality and adhere to standards set by First National Bank, VISA, and Scheels.

Requirements

• Minimum of an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and training, or an equivalent combination of education and experience.
• Demonstrates strong communication, customer service, organizational, and problem-solving skills
• Ability to meet expectations and requirements for the Visa Program set by First National Bank, VISA, and Scheels.

Responsibilities

• Maintain a high standard of confidentiality and respect for privacy while working with customers applying for the Scheels VISA
• Accurately process VISA applications, complete registration procedures, and address customer questions with in-depth knowledge about the VISA program
• Coordinate and deliver training for new and existing Visa Specialists, Cashiers, and Sales Associates
• Maintain and restock VISA materials, including signage, folders, information pamphlets, etc.
• Promote the Scheels VISA Program with signage throughout the store and encourage participation in the program to the Sales and Cashier team
• Organize and execute Card member Appreciation Days and/or other special promotions at a high level according to standards set by the bank, as well as the Scheels Corporate Office
• Maintain a clean and organized work environment
• Demonstrates strong communication, customer service, organizational, and problem-solving skills
• Presents information clearly to associates and responds to questions or feedback from customers, team members, and leadership
• Ability to meet expectations and requirements for the Visa Program set by First National Bank, VISA, and Scheels. This includes keeping accurate daily logs, calculating monthly goals, tracking store performance, and coordinating Visa program compliance for associates

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• Associate discounts
• Full health coverage—including medical, HSA, dental, and vision
• Accident and hospital indemnity insurance
• Employee Assistance Program
• Paid time off
• Holiday pay
• Maternity leave
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree