Visa Consultant

CIBT•,

7d•$23 - $26

About The Position

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible.

Requirements

Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent
1-5 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
Fluency in written and spoken English
Exceptional communication and interpersonal skills
Strong client service mentality
Solutions-focused with excellent attention to detail and accuracy

Nice To Haves

experience in travel, hospitality or embassy/consulate relations

Responsibilities

Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing
Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions
Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
Provide customer with real-time updates throughout the process
Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
Develop expert skill in visa and passport processing, maximizing efficiency and productivity
Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer
Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
Stay abreast of all product/service enhancements, system updates, and changes to requirements
Assist colleagues and other teams as requested
Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture