Virtualization Engineer

Empower AI Inc.•Remote,

22h•Hybrid

About The Position

Empower AI is seeking a Virtualization Engineer to support GSA platform management services. This role involves operations, continuity services, and recovery services for all IT core infrastructure. The Virtualization Engineer will support services including managed hosting and unmanaged hosting (Platform-as-a-Service/Infrastructure-as-a-Service (PaaS/IaaS)), server installation, O/S loading, system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements, installation of patches, application and system back-ups, and restoration. This position is part of a team supporting a significant task order for the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT), driving digital transformation and leveraging advanced technologies like intelligent automation, artificial intelligence, and machine learning.

Requirements

Public Trust Clearance and ITILv4 Foundation Certification by start date.
Experience with Hyperconverged Infrastructure (HCI), Nutanix HCI administration, Cisco Hyperflex, and vSAN Technology
Experience performing systems management and integration functions.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
Functions as a technical expert across multiple project assignments.
Experience designing and developing solutions to complex applications problems, system administration issues, or network concerns.
Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
Must be willing to work a variety of shifts, including holidays as scheduled.
4-9 years of experience and bachelor's degree or equivalent.
4+ years of direct experience with implementation and management of virtualization products and systems.
Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

Nice To Haves

Work experience with installation (including upgrades), configuration, and maintenance of a clustered VMware vRealize Automation (VRA) deployment.
Experience using ServiceNow for ticket management and inventory management.
Experience with or understanding of OpenStack Open Source Datacenter Automation solutions.
VMware, Nutanix, Cisco Hyperflex Certifications. VCP/VCP-DCV strongly preferred.
Proficient in technical writing skills with specific focus on architecture and security documentation.
Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.

Responsibilities

Responsible for the implementation and management of virtualization products and systems that support virtualization, including all server hardware, networking, and operating systems including Microsoft and Linux.
Simultaneously convert and support existing and future Hyper-Converged Infrastructure (HCI) architecture.
Monitor Hyper-Converged Infrastructure (HCI) environment.
Manage and maintain legacy HCI while providing technical expertise to migrate workloads from on-premises to cloud architecture.
Function as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to the virtualization environment.
Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance.
Prepares and presents written and oral reports.
Analyzes diagnoses, and recommends solutions to complex systems problems.
Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems.
Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.
Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
Develops technical best practices, concepts, and technologies to present innovative computing solutions.
Performs knowledge transfers to customers and looking for additional opportunities to help improve their environment.
Works within engineering teams and engages with experts across all technology competencies: applications, data management, IT & business management, and network & infrastructure competencies.
Support software upgrades, system troubleshooting, and fulfillment of access and applicable change requests.
Provision and manage administrative accounts including creation, modification, deletion, and general identity access administration in accordance with GSA security policies and procedures.
Deploy critical patches in accordance with agreed upon schedules.
Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
Produce knowledge base articles and SOPs.