Infrastructure Engineer, Virtualization

KnitWell Group • Pataskala, OH

6d • Hybrid

About The Position

The Infrastructure Engineer (Virtualization) is an entry level engineering role intended for IT professionals moving into infrastructure engineering. This role focuses on learning and supporting enterprise virtualization platforms that host business critical applications and services. The position emphasizes platform fundamentals, operational excellence, and skill development under the mentorship of senior virtualization engineers.

Requirements

• 2+ years of experience in Help Desk, Service Desk, or IT Operations roles.
• Solid understanding of Windows and/or Linux operating systems.
• Basic knowledge of servers, networking fundamentals, and IT infrastructure concepts.
• Strong desire to grow into an infrastructure or platform engineering role.
• Good communication, documentation, and problem-solving skills.
• Experience supporting infrastructure related tickets or escalations.

Nice To Haves

• Exposure to virtualization platforms (lab, coursework, or on the job) a plus.
• Experience working with managed service providers or vendor support team a plus.
• Interest in automation, scripting, or infrastructure as code concepts.
• Relevant certifications or self-directed learning a plus.

Responsibilities

• Assist in the support and operation of enterprise virtualization platforms.
• Perform routine VM lifecycle tasks such as provisioning requests, snapshots, and monitoring.
• Monitor virtualization environments for health, capacity, and performance issues.
• Troubleshoot basic VM and platform issues following established runbooks.
• Escalate complex issues to senior engineers with clear documentation and analysis.
• Assist with platform maintenance, upgrades, and patching activities.
• Partner with managed service providers and virtualization platform vendors by opening, updating, and tracking support cases as directed.
• Collaborate with storage, network, cloud, application, and service desk teams to resolve incidents and fulfill service requests.
• Participate in incident bridges and coordinated response efforts involving internal teams and managed services partners.
• Maintain documentation, diagrams, and operational procedures.
• Learn virtualization concepts, architecture, and best practices through hands on experience.

Benefits

• A merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed