Virtual Treatment Coordinator

Codent AI

10d•$25 - $35•Remote

About The Position

Codent AI is seeking an experienced Virtual Dental Treatment Coordinator to provide remote treatment coordination support to partner dental practices nationwide. This full-time position focuses on treatment coordination, dental insurance benefit interpretation, and patient communication using Codent AI’s technology platform. Team members in this role collaborate closely with dental practices, providers, and patients to help ensure treatment plans are clearly communicated and understood, while supporting improved treatment acceptance and patient care.

Requirements

Minimum 5 years of experience as a Dental Treatment Coordinator
Strong working knowledge of dental procedures, terminology, and common dental insurance plans (PPO, HMO, indemnity)
Experience with insurance verification and patient financial discussions
Ability to work effectively using cloud-based platforms and remote communication tools
Strong written and verbal communication skills
Excellent organizational skills and the ability to manage multiple workflows in a remote environment
Strong attention to detail and data accuracy
Comfortable working with evolving systems and frequent updates
Able to follow documentation standards and operational procedures
Comfortable supporting teams with varying levels of technical skill

Nice To Haves

Experience with AI-enabled dental software or remote dental support platforms
Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Denticon, or similar platforms
Experience supporting multiple dental offices or dental service organizations (DSOs)
Working knowledge of AI tools and automation platforms
Understanding of how AI systems utilize data inputs and outputs
Familiarity with dashboards, reporting tools, and system logs
Experience managing user access, permissions, and role-based controls
Ability to troubleshoot software and platform issues
Experience working with cloud-based platforms
Strong problem-solving mindset

Responsibilities

Coordinate and review dental treatment plans in collaboration with partner dental offices
Utilize Codent AI’s technology platform to support treatment planning workflows and documentation
Verify and interpret dental insurance benefits, including coverage limitations and estimated patient responsibility
Communicate treatment plans to patients clearly and professionally via phone, video, or secure digital platforms
Support dental offices by improving treatment plan understanding and case acceptance through patient education and financial presentation
Accurately document treatment coordination activities within Codent AI systems and applicable dental practice management software
Serve as a liaison between dental providers, insurance carriers, and patients to ensure clear and consistent communication
Maintain compliance with HIPAA and applicable data privacy regulations