Virtual Tour Desk Specialist

Marriott Vacations Worldwide•Salt Lake City, NV

1d•Remote

About The Position

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product.

Requirements

Concierge and customer service experience
Outgoing personality
Financially motivated
Ability to offer hotel guests financial incentives in exchange for learning about the points-based ownership product
Ability to verify eligibility requirements for preview package sales/tours
Ability to record, calculate, and report numbers of package sales/tours sold
Ability to generate letters, invitations, and final participant/attendee lists
Ability to maintain and update databases, spreadsheets, and electronic filing systems
Ability to enter, retrieve, reconcile, and verify information in software
Ability to report accidents, injuries, and unsafe work conditions
Ability to follow company policies and procedures
Ability to ensure uniform and personal appearance are clean and professional
Ability to maintain confidentiality of proprietary information
Ability to protect company assets
Ability to speak with others using clear and professional language
Ability to prepare and review written documents accurately and completely
Ability to answer telephones using appropriate etiquette
Ability to develop and maintain positive working relationships
Ability to support team to reach common goals
Ability to read and visually verify information in a variety of formats
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice To Haves

Open availability and scheduling flexibility to work assigned shifts seven days per week based on business needs. Schedules may be assigned within operating hours that extend as late as 10:00pm PST / 1:00am EST.
Residence in Florida, Nevada, Utah, Arizona, Nevada, or South Carolina.
Prior administrative experience in a remote or hybrid work environment.

Responsibilities

Perform general office duties to support Sales - Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
Receive, record, and relay messages accurately, completely, and legibly.
Gather materials and assemble information packages and marketing materials (e.g., brochures, promotional materials, maps, price lists, or menus).
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a property.
Record, calculate total, and report numbers of package sales/tours sold to manager/supervisor on a daily basis.
Generate letters, invitations, and final participant/attendee lists.
Maintain and update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., tours, mailings).
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.