Tour Desk Agent

Spinnaker Resorts•Branson, MO

14h•$0 - $16•Onsite

About The Position

The Tour Desk Agent's primary focus will be to handle all tasks related to tour flow at Sales Centers.

Strong prior experience in Customer Service, Food & Beverage & Interpersonal Skills
Ability to establish priorities, work independently, and proceed with objectives
Ability to communicate effectively, both orally and in writing
Ability to maintain composure during stressful situations
Excellent computer skills to include MS Office
Attention to detail
Positive and friendly attitude.
Maintain an organized and professional-looking workspace
Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

Key holder responsible for opening/closing Sales Welcome Center
Greet all inbound tours
Obtain referrals from tours
Make reconfirm calls to arrivals
Preparing arrival packets
Qualifying guests upon arrival
Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
Provide excellent hospitality and customer service to all tours
Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
Recordkeeping of tour schedules including data entry and updates of tour information in SPI
Send nightly recap reports (P3 chart, reconfirm chart, daily update)
Cover other tour desks and locations if necessary or as seasonal volume shifts
Prepare, serve and clean up guests breakfast, lunch, snack food items and beverages
Clear & Clean tables after guests leave
Re-stocking Food & Beverage items as needed
Maintain organized inventory
Alert lead and/or manager of inventory needs
Participate in training as required
Represent the company in a Positive and Professional manner
Performs other related duties & special projects as requested

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules