Virtual Teller-Part-Time

Guaranty Bank & Trust•Southaven, MS

7h•Onsite

About The Position

The purpose of this job is to provide service to bank customers by conducting appropriate transactions and meeting the needs of customers utilizing ITM (Interactive Teller Machine) live video technology.

Requirements

High School Diploma or equivalent.
1 to 2 years of experience in banking or related field.
None

Nice To Haves

Post –secondary certificate or degree, experience will be considered.
3 to 5 years of experience in banking or a related area
Work Keys (CRC Exam) level of gold

Responsibilities

Receive checking and savings deposits: verify cash and endorsements, receive proper identification, and issue receipts of deposit
Examine checks deposited and determine proper funds availability based on regulation requirements, verify identity
Process savings withdrawals, verifying identity
Cash checks: verify endorsement, receive proper identification, and ensure validity
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Cross-sell bank products and services
Refer customers to the proper department for issues that cannot be resolved at the ITM
Accept loan payments: verify identity, payment amount and issue receipts
Ensure ITMs are functioning properly, troubleshooting as needed
Verify ITMs are cash sufficient
Educate and promote the use of interactive teller machines with customer and employee base
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and ITM Teller roles and responsibilities relating to each act.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
Ensure continuing development of professional relationships with management and colleagues.
Follow all bank policies and procedures
Answer and assist incoming callers with questions and requests; subsequently route callers, as appropriate.
Receive incoming bank visitors and assist in directing them appropriately.
Work overtime, as needed.
Provide assistance to other departments as needed.
Perform other duties that may be assigned and requested.