VIRTUAL SUCCESS ADVISOR

Bottom Line• US,

2d•Remote

About The Position

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

Requirements

Bachelor's degree and work authorization
1 – 2 years of related work experience
Experience developing trusting relationships with students, and coaching them toward goals
Demonstrated ability to craft and customize messages that inspire action among first-generation college students
Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Nice To Haves

Fluency in a language other than English a plus
Experience with virtual student advising a plus

Responsibilities

Provide responsive support to students via a communal advising model that combines technology and live virtual support
Engage directly with students by monitoring student communication on our messaging platforms, answering student questions and engaging in a more meaningful way when the chat bot does not sufficiently support a student, and offering "live virtual support" through video calls and live chats
Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to: Enrolling in classes, Paying semester balance, Creating a professional resume, Completing financial aid applications
Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students when necessary
Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to: Finalizing outstanding financial aid issues (verification, institutional forms, etc.), Paying fall balance or creating a payment plan, Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.), Accessing work study and other campus resources
Coordinate with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless
Contribute to and strengthen Bottom Line’s national advising knowledge base by documenting regional resources, student supports, and effective strategies to support continuous improvement and scaled support
Engage in scalable advising services, including admissions and scholarship essay and resume review, asynchronous advising, and text-based advising via Get Schooled, ensuring high-quality, actionable feedback that aligns with Bottom Lineadvisingstandards
Support continuous refinement of scaled advising experiences (e.g., SMS campaigns, resource libraries, and on-demand advising) by identifying gaps, testing approaches, and sharing learnings with the Scaled Advising Team
Evaluate engagement trends and work with the team to identify opportunities to tailor services to effectively meet student needs (online modules, newsletters, resource library, etc.)
Support the Emergency Funds process through documentation collection, proactive outreach, problem-solving, student follow-up, and DEAL case note updates in Salesforce
Test effectiveness of automated messages and share learnings with program teams and organizational leadership to inform ongoing improvements to delivery and efficiencies
Track and record student progress, using both quantitative and qualitative measures
Enter data and meeting notes into CRM within 2 business days of a student interaction or status change
Maintain accurate student contact information in the student CRM