VIRTUAL COLLEGE SUCCESS ADVISOR

Bottom Line• US,

1d•Remote

About The Position

Bottom Line is a nationally recognized nonprofit organization founded in 1997, dedicated to partnering with degree-aspiring students from first-generation and low-income backgrounds to help them get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. The organization serves students from 9th grade through career launch through its programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston, with scaled supports available nationwide. The vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. Joining Bottom Line means becoming part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students in a dynamic, results-driven environment where contributions help shape brighter futures and stronger communities.

Requirements

Bachelor's degree and work authorization
1-2 years of related work experience
Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values
Experience developing trusting relationships with students, and coaching them toward goals
Demonstrated ability to craft and customize messages that inspire action among first-generation college students
Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Nice To Haves

Fluency in a language other than English a plus
Experience with virtual student advising a plus

Responsibilities

Engage directly with students by monitoring student communication on our messaging platforms, answering student questions and engaging in a more meaningful way when the chat bot does not sufficiently support a student, and offering "live virtual support" through video calls and live chats.
Coach students through completing key milestones centered around Bottom Line's DEAL (Degree, Employability, Affordability, Life Skills) model including but not limited to: Enrolling in classes, Paying semester balance, Creating a professional resume, Completing financial aid applications.
Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students when necessary.
Support with the implementation of a summer melt campaign to ensure students achieve critical milestones that support their enrollment in the fall, including but not limited to: Finalizing outstanding financial aid issues (verification, institutional forms, etc.), Paying fall balance or creating a payment plan, Completing important forms to support student's on-campus or commuting plan (housing, meal plans, transportation plan, etc.), Accessing work study and other campus resources.
Coordinate with regional Success Coaches when a student's situation calls for in-person intervention, including campus-level advocacy, crisis navigation, and community support, and document the handoff in Salesforce so the student experience is seamless.
Provide responsive support to students via a communal advising model that combines technology and live virtual support.
Track and record student progress, using both quantitative and qualitative measures.
Enter data and meeting notes into CRM within 2 business days of a student interaction or status change.
Maintain accurate student contact information in the student CRM.
Represent the Bottom-line brand in a positive light, and take actions to increase brand awareness throughout the community.
Support planning and staffing blueprint Program events, including but not limited to recruitment presentations, annual Recognition Night, and career events.
Additional program support as assigned by supervisor.