Virtual Service Representative
About The Position
Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio across commercial and patient engagement initiatives. We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting access initiatives, and enhancing connectivity between healthcare providers and field teams. This is your opportunity to join Inizio Engage and support a top biotechnology company advancing care for patients living with migraine.
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years of pharmaceutical or B2B sales experience
- Previous virtual/contact center sales experience required
- Strong technical acumen
- Strong work ethic and ability to build rapport quickly
- Positive attitude and adaptability
- Open to and actively solicits feedback for professional growth
Responsibilities
- Support field teams in executing approved commercial strategies and campaign initiatives.
- Engage healthcare professionals via phone and virtual platforms to reinforce product access pathways and specialty pharmacy distribution processes.
- Assist with transition initiatives from retail to specialty pharmacy partners to improve product acquisition within healthcare settings.
- Serve as a consistent virtual presence that builds rapport, strengthens relationships, and expands connectivity across stakeholders.
- Leverage customer networks, digital tools, and CRM platforms to enhance reach and engagement.
- Accurately document interactions, insights, and follow-up actions in accordance with client policies and compliance standards.
- Maintain productivity metrics aligned with program objectives.
- Demonstrate thorough knowledge of the migraine product portfolio, access landscape, and approved promotional materials.
- Successfully complete all required product and compliance training (self-study, testing, virtual and/or in-person training).
- Collaborate closely with Virtual Sales Managers, Field Regional Sales Managers, and Field counterparts to ensure aligned execution.
- Support the execution of commercial strategies in compliance with FDA regulations, Federal Healthcare Program requirements, and client policies.
Benefits
- Competitive pay that recognizes your experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards that celebrate your contributions
- Continuous growth opportunities through learning, leadership development, and career advancement support
- A collaborative culture where your ideas are valued and your work makes a difference
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
