Virtual Service Center Agent (Spanish Required) - Eagle View

ICCU • Meridian, ID

35d • Remote

About The Position

ICCU’s mission is to help our members achieve financial success. As a Virtual Service Center Agent, you will serve our members virtually by helping them manage their accounts, understand and qualify for various Credit Union products and services, and receive the service that they need.

Requirements

• 1-2 years of sales or customer service experience
• The ability to always maintain the confidentiality of Credit Union and member records
• You must be eligible for membership at ICCU to obtain employment

Nice To Haves

• A Bachelor’s Degree or equivalent experience

Responsibilities

• Opening new accounts for members and businesses
• Answering member questions
• Performing transactions using the online VideoChat channel
• Communicating with members in a professional, accurate, and timely manner using phone, text message, and email
• Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union
• Researching and making appropriate corrections for members with account problems
• Gathering needed data and verification documents from members and real estate partners
• Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services
• Making recommendations to members based on their full financial picture and personal financial goals
• Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations

Benefits

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level