Virtual Sales Specialist (full-time)

Living Spaces•Lenexa, KS

5d•Remote

About The Position

The primary responsibility of a Virtual Product Specialist is to execute the Living Spaces Guest Engagement Model and create a positive experience for our guests that keeps them coming back. Proper execution of these 2 areas will enable the product specialist to exceed targeted SPH (Sales Per Hour) and drive company KPIs all while maintaining the highest level of guest satisfaction as measured by our guest survey.

Requirements

High School Diploma or GED equivalent
1 years of retail experience in a direct customer interactive environment preferred.
High volume experience is preferred.
Equivalent combination of education and experience will be considered.
Experience in Microsoft Office programs.
Ability to effectively communicate via typed messages, this includes but not limited to being grammatically correct, and also be able to type for long hours.

Responsibilities

Maintain a primary focus on training and development on sales proficiency process
Utilize multiple online and software's to navigate guest engagements succesfully
Complete all training and demonstrate the ability to effectively execute to company expectations
Ensure daily task lists are completed by store teams
Drive proficiency using Living Spaces Guest Engagement Model and Guest Satisfaction
Perform order processing from start to finish when needed through Virtual Channels
Provide information to guests on all Commercial & Trade program benefits
Establish and maintain a professional relationship with Commercial and Trade guests while developing an understanding of service needs
Assist Commercial & Trade Managers or team with order placement/keying orders when necessary
Self-assess daily results and partner with Leadership on behavioral expectations to improve
Utilize all tools to the company standards
Help to build a culture throughout the department that drives positive company expected outcomes
Actively support and contribute to the department with the goal of helping the entire team delight guests and achieve revenue targets

Benefits

Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)