Virtual Care Specialist

Spero Health, INC.•Smyrna, TN

1h•Onsite

About The Position

Spero Health is seeking a Virtual Care Specialist to join their team. This role is crucial in guiding patients with substance use disorder through their treatment journey. The Virtual Care Specialist will act as the primary contact for patients, building strong relationships to enhance their program experience and success. This is a career opportunity to make a significant positive impact on individuals' lives.

Requirements

High School Diploma required
At least 2 years of experience in a customer service or healthcare environment
Experience working on collaborative, diverse and feedback – driven teams

Nice To Haves

Graduation from an accredited program for Medical Assisting preferred
Medical Assistant certification preferred

Responsibilities

Provide telephonic, text-based & video-based (telehealth) engagement and monitoring, assisted by decision support tools overseen by a prescribing clinician and broader clinical team.
Work with patients to achieve their goals, identify new needs, and problem-solving by offering creative solutions to any known or perceived barriers to accessing care and report changes in status to the care team in a timely manner.
Coordinate with patients and care teams for care planning and delivery by organizing schedules, managing appointments, referrals, and transitions of care and ensuring appropriate follow-up.
Call in patient medication as directed by Physician.
Input accurate patient information into electronic health record.
Review the Prescription Monitoring Database.
Provide education and resource information regarding medication.