Virtual Sales Associate

Ashley Furniture Industries•Tampa, FL

2d•Onsite

About The Position

Ashley Furniture is the #1 furniture retailer in the US, and we are seeking professionals for our Virtual Sales Advisor position with the ability to create an in-store experience via multiple different online platforms. Using an on-line chat feature, we aim not only to answer frequent questions they may have but also to be their trusted sales advisor and educate them on other services we offer.

Requirements

Must have 1-2 years of sales experience
Proficient in technology, computer literacy and typing
Required to follow all scripts, policies and procedures as provided, and comply with guest experience training
Must be willing to work a flexible schedule which may include early morning, night, and weekend shifts
Internet connections at home

Responsibilities

Provides an extraordinary guest experience whether the guest is shopping online, virtually, or instore using on-line chat feature.
Answers guest inquiries and assists with navigating the shopping experience.
Provides timely and accurate information to the guest.
Researches, locates, and provides product solutions that aid the guest in making purchasing decisions
Upsells products and services
Offers and explains available payment options
Assist in Share Cart making to aid the guest in purchasing.
Supports the recovery of guest sales
Meets or exceeds established and agreed upon sales goals
Remains up to date on all the products and services that the company offers
Interacts with team members and guests in a way that reflects our culture and core values.
Training weekly to expand knowledge and grow as a professional agent
Willing to work in a team environment and work individually.