Virtual Relationship Banker

General Electric Credit Union•Blue Ash, OH

About The Position

General Electric Credit Union (GECU), a not-for-profit, member-owned financial institution headquartered in Cincinnati, is hiring a Virtual Relationship Banker to support members through virtual consultative conversations. The role focuses on understanding members’ financial goals, recommending suitable products and services, managing a book of business, and meeting sales and service goals. It also supports consumer lending and depository account services, including applications, account opening and closing, loan follow-up, and quality control. The position works with current and prospective members and collaborates with internal team members to advance new deposit and consumer loan accounts. GECU describes itself as an employee-friendly workplace that supports team development and career advancement. The organization offers a culture of respect, understanding, and mutual recognition.

Requirements

High school diploma or GED.
At least two years of customer service or call center experience.
At least one year of experience in a financial institution or related industry.
Basic understanding of financial institution products and services.
Fundamental experience in consultative conversations.
Working experience analyzing financial data, including credit reports.
Written and verbal communication skills, with the ability to develop skills in explaining products effectively to members.
Ability to listen to and comprehend members’ financial concerns and questions.
Basic interpersonal and emotional intelligence skills for providing loan approval or denial updates to members, with the ability to develop these skills further.
Ability to function well in a fast-paced call center environment.
Organizational skills and attention to detail.
Strong computer skills and ability to quickly learn Microsoft Office products and Credit Union systems.

Responsibilities

Uncover members’ financial goals and needs through consultative conversations.
Advise members on GECU products and services that support their desired outcomes and financial goals.
Manage a book of business and meet sales and service goals through virtual consultative conversations with current and prospective members.
Answer inbound calls about new consumer loan and depository accounts, and assist with general inquiries about existing IRAs and HSAs.
Facilitate consumer loan applications, including recommending products, conducting loan interviews, evaluating credit reports, and collecting documents for underwriting and processing.
Facilitate electronic loan closings through DocuSign or schedule in-person closings at a branch.
Manage the loan pipeline by following up with members by email or phone and reviewing loan documentation to advance lending promptly.
Perform basic account maintenance using required systems, processes, and procedures to advance lending.
Open and close depository accounts using required systems and following applicable policies and procedures.
Collaborate with and assist internal team members with new deposit and consumer loan accounts through internal chats and phone.
Review accounts for quality control.
Perform other duties to support Virtual Branch Services as necessary.