Virtual Banker
About The Position
The Virtual Banker provides banking services to clients through virtual channels, including phone, video conferencing, chat, and email. The role assists with financial needs, answers inquiries, provides guidance, and offers solutions to improve the banking experience. It also performs routine transaction processing as needed and may rotate between Park State Bank locations. This is an in-person, non-remote position at a Park State Bank office in Minnesota; travel to regional branches may be required weekly. The position calls for strong knowledge of banking products, effective communication, and a commitment to customer service. The employee must handle a fast-paced environment and stressful situations while remaining calm and precise, protect confidential information, and work independently as well as collaboratively. The role is based in an indoor office setting and requires frequent computer use and communication with employees, clients, and vendors.
Requirements
- High school diploma or equivalent.
- Previous experience in a contact center environment.
- Strong written and verbal communication and interpersonal skills.
- Customer-service focus and ability to maintain confidentiality of customer information.
- Ability to manage distractions, stay organized, and work in a fast-paced environment while handling stress calmly and precisely.
- Problem-solving ability and attention to detail.
- Ability to work independently in a virtual environment and collaborate with a remote team.
- Knowledge of banking products, services, and regulatory compliance.
- Proficiency with virtual communication tools, including video conferencing, chat, and email.
- Ability to meet deadlines, multitask, and adjust priorities.
- Ability to communicate accurately in English, both orally and in writing.
- Valid driver’s license and reliable transportation if branch travel is required.
Nice To Haves
- Post-secondary education.
- Previous experience in a banking or financial services role.
Responsibilities
- Provide personalized banking support through phone, video conferencing, chat, and email.
- Use virtual banking platforms and help clients troubleshoot online and mobile banking issues, including login problems and technical errors.
- Assist with account activities, including transfers, account maintenance, debit card inquiries, and questions or requests about self-service product enrollment.
- Use working knowledge of the organization’s products to meet department productivity and quality standards.
- Investigate and resolve client complaints, issues, and inquiries in a timely and efficient manner.
- Collaborate with other departments to resolve complex client issues and provide a seamless customer experience.
- Follow banking regulations, policies, and procedures during client interactions.
- Maintain accurate records of client interactions, transactions, and issue resolutions.
- Maintain service quality and contribute to continuous improvement of virtual banking processes.
- Perform routine transaction processing duties as needed.
- Participate in bank training, including sales and service training.
- Travel to branches within the region weekly if required and rotate between locations as needed.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
