Virtual Property Adjuster

Allstate • USA - CA (Remote), CA

3d • Remote

About The Position

As a Virtual Property Adjuster, you will be responsible for investigating and confirming the facts of loss for Homeowners claims. This remote role includes determining coverage and damages, and adjusting and negotiating claims within assigned authority levels. You will manage the full lifecycle of the claim, including supplements, Additional Living Expense, contents, and personal property. Throughout the process, you will provide timely, clear communication to customers, keeping them informed as their claim progresses.

Requirements

• Proficiency in Xactimate
• Strong foundation in claims handling, including supplements and full claim ownership
• Strong organizational skills
• Proactive approach
• Excellent customer service
• Ability to adapt in a fast‑paced environment
• Experience handling property claims is required
• Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

Nice To Haves

• Home Resident Property & Casualty License
• Designated Home State (DHS) Florida or Texas License
• Applicable Appraiser License

Responsibilities

• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk Review)
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems
• Identifies complex customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of complex Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion and independence within increased level of authority

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement to help offset internet costs
• Dedicated, private workspace free from distractions, along with appropriate desk and seating
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed