Virtual Personal Banking Advisor

Westpac Group

6d • Hybrid

About The Position

Create your best future and join Westpac Group as a Virtual Personal Banking Advisor. Provide outstanding customer service by assisting Westpac customers with their banking needs in a fast-paced inbound contact centre environment. Efficiently resolve inquiries, identify opportunities to promote relevant products and services, and contribute to a seamless and positive customer experience.

Requirements

• At least 12 months of customer service experience (any industry)
• Thrive in a corporate and professional working environment
• Ability to thrive in a high-paced, KPI-driven environment
• Genuine interest in Banking and Financial Services
• Availability to work on a 40-hour rotating roster, covering shifts between Monday – Friday 8 am – 8 pm AEST
• Hybrid work model after your first 6 months
• The office operates across 5 days, Monday to Friday with rotating shifts scheduled between 8 AM and 8 PM AEST
• Weekend shift MAY be available (9am - 6pm AEST)

Responsibilities

• Provide outstanding customer service by assisting Westpac customers with their banking needs in a fast-paced inbound contact centre environment.
• Efficiently resolve inquiries, identify opportunities to promote relevant products and services, and contribute to a seamless and positive customer experience.
• Handle a variety of customer inquiries, from simple account balances to complex product-related issues.
• Build rapport and resolve customer concerns efficiently.

Benefits

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed