Virtual Patient Safety Attendant

Sutter Health•Sacramento, CA

19h

About The Position

Provides patient safety monitoring for an assigned patient population through continuous remote video surveillance in accordance with standards of care, policies, and procedures. Uses education, technical competence, patient interaction skills, sound judgment, and therapeutic communication to support patient cooperation and the plan of care. Responds to patient safety needs by intervening or communicating with the clinical care team in a timely manner. Follows local, state, and federal regulations and organizational requirements to protect patient privacy and safety. The role includes monitoring patients, reporting safety concerns and changes in behavior or condition to the appropriate clinical team member, and documenting patient activity, interactions, and interventions accurately and promptly. It also involves general clerical duties, maintaining patient assignment records and monitoring logs, and operating and inspecting monitoring equipment. The attendant maintains a safe work environment, protects confidential health information, and completes required certification and continuing education. The listed duties are not exhaustive and may change as operational circumstances require.

Requirements

High school diploma or GED.
One year of recent relevant experience.
Strong observational and communication skills.
Ability to focus and remain alert during shift hours.
Familiarity with basic computer and video monitoring systems.
Ability to work independently and accurately report observations.
Competency in basic therapeutic communication, medical terminology, and equipment use.
Ability to recognize an emergency and take appropriate action.
Ability to interpret written, oral, diagrammatic, and schedule-based data and instructions.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Ability to explain sensitive information clearly and professionally to diverse audiences, including people without medical backgrounds.
Well-developed time management and organizational skills, including prioritizing assignments and urgent interventions within standardized procedures.
General knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
Ability to work independently and as part of a team, handle multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting from established solutions.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Continuously monitor assigned patients through a remote video system to promote and protect patient safety.
Promptly report safety concerns and changes in patient behavior or condition to the appropriate on-site clinical team member in accordance with policy and procedure.
Provide virtual safety monitoring and interventions or redirection as indicated by policy and procedure.
Complete routine and priority tasks within established departmental time frames.
Document patient activity, interactions, communications, and interventions accurately and promptly in medical or departmental records.
Follow facility policies and procedures related to remote monitoring.
Perform general clerical tasks, including answering phones, documenting in the medical record, and interacting with monitoring equipment.
Maintain documentation of patient assignments and monitoring logs.
Maintain a clean, neat, and safe working environment.
Inspect and calibrate equipment according to manufacturer guidelines or policy, and report malfunctions to a supervisor or clinical care team.
Protect patient health information from accidental, intentional, or inappropriate disclosure.
Provide quality virtual care and monitoring in compliance with department standards, policies, procedures, and regulatory requirements.
Maintain certification and complete mandated continuing education.