Virtual Patient Safety Attendant

Sutter Health•Sacramento, CA

About The Position

Provides patient safety monitoring for an assigned patient population through continuous remote video surveillance, following established standards of care, policies, and procedures. Uses education, technical competence, patient interaction, sound judgment, and therapeutic communication to gain cooperation and support the patient’s plan of care based on diagnosis and safety needs. Intervenes or communicates promptly with the clinical care team as appropriate. Follows applicable regulations and policies to protect patient privacy and safety. The role includes monitoring patients, reporting safety concerns and changes in behavior or condition, redirecting patients when indicated, completing timely and accurate documentation, performing general clerical tasks, and maintaining monitoring equipment and a clean, safe work environment. The attendant protects patients’ health information, provides monitoring in compliance with facility and regulatory standards, and maintains required certifications and continuing education. This is a regular, non-exempt, full-time position with 8-hour day shifts, variable days of the week, 36 weekly hours, and every-other-weekend requirements. Benefits are offered.

Requirements

High school diploma or GED.
One year of recent relevant experience.
Strong observational and communication skills.
Ability to focus and remain alert during shift hours.
Familiarity with basic computer and video monitoring systems.
Ability to work independently and report observations accurately.
Competency in basic therapeutic communication skills, medical terminology, and equipment.
Ability to recognize an emergency and take appropriate action.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and interventions and working within standardized procedures.
General knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
Ability to prioritize assignments and work within standardized policies and procedures.
Ability to work independently and as part of a team while accomplishing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and healthcare providers.

Responsibilities

Continuously monitor assigned patients through a remote video system to promote and protect patient safety.
Promptly report safety concerns to the on-site clinical team according to policy and procedure.
Provide virtual safety monitoring to an assigned patient panel, including interventions or redirection as indicated.
Communicate changes in patient behavior or condition to the appropriate healthcare team member.
Complete routine and priority tasks within established departmental time frames.
Document patient activity, interactions, interventions, and communications accurately and promptly in medical or departmental records.
Follow facility policies and procedures related to remote monitoring.
Perform general clerical tasks, including answering phones, documenting in the medical record, and interacting with monitoring equipment.
Maintain patient assignment documentation and monitoring logs as required.
Maintain a clean, neat, and safe working environment.
Inspect and calibrate equipment according to manufacturer guidelines and policy; report malfunctions to a supervisor or clinical care team.
Protect patient health information from accidental, intentional, or inappropriate disclosure.
Provide virtual care and monitoring in compliance with department standards, policies, procedures, and applicable regulations.
Maintain certifications and complete mandated continuing education.